FAQ - XKM01 Pro

The XKM01 Pro keyboard features a smart auto-sensing design and does not have a physical power button. Simply unfold the keyboard to power it ON, and fold it up to power it OFF.

Please follow these steps:

• Ensure the mouse is currently set to 2.4G mode.
• Press and hold the Scroll Wheel (Middle Click), Left Click, and Right Click simultaneously for 5 seconds until the 2.4G channel indicator light begins to flash.
• Plug the 2.4G USB receiver into your device. The mouse will automatically pair and establish a connection.

• Press the channel switch button on the bottom of the mouse to select either the BT1 or BT2 channel.
• Once selected, press and hold the channel switch button for 5 seconds. The corresponding Bluetooth indicator light will begin to flash rapidly.
• Open your device's Bluetooth settings, search for the mouse, and select it to complete the connection.

Please follow this exact sequence:

• Plug the USB receiver into your device's USB port.
• Unfold the keyboard to turn it on.
• Press and hold the Esc and += keys simultaneously for 3 seconds to enter pairing mode. The USB mode indicator light will begin to flash.
• Quickly unplug and reinsert the USB receiver into your device to complete the re-pairing process.

• Fold the keyboard to turn it off.
• Press and hold the ESC + 3 keys. Note: Use the number 3 key on the main keyboard area, NOT the numeric keypad.
• While holding these two keys down, unfold the keyboard to turn it on. Keep holding until the Caps Lock, 2.4G, BT1, and BT2 indicators all flash rapidly.
• Once reset, you can re-select your desired Bluetooth channel to connect your device normally.

• Low Battery Alert: When the battery runs low, the corresponding low-battery indicator light on the keyboard or mouse will flash rapidly.
• How to Charge: Plug the Type-C end of the charging cable into the mouse or keyboard, and connect the USB-A end to a computer or power source. The indicator light will remain solid red while charging.
• Fully Charged: Once the battery is completely charged, the indicator light will turn solid green.

Important Note: A low battery can cause lag, cursor stuttering, or temporary disconnections. Please charge your devices promptly to maintain optimal performance.

To conserve power, the devices will automatically enter sleep mode and turn off their indicator lights when idle:

• 2.4G Mode: Enters sleep mode after 10 minutes of inactivity.
• Bluetooth Mode: Enters sleep mode after 60 minutes of inactivity.
• How to Wake Up: Simply press any key to wake up the keyboard, or move the mouse to wake it up. The devices typically reconnect within 3 seconds.

Tip: If the device takes longer than 3 seconds to respond or fails to wake up, please check if the battery is low or ensure the wireless/Bluetooth connection is stable.

Please try the following troubleshooting steps:

• Charge the Device: Plug it into a power source and ensure it is fully charged.
• Check the Mode: Verify the indicator light for the corresponding channel is flashing to ensure the device is in the correct mode.
• Troubleshoot the USB Receiver: Unplug the USB receiver and try inserting it into a different USB port on your computer to rule out a faulty port.
• Troubleshoot Bluetooth: Remove/Forget the keyboard/mouse from your device's Bluetooth history, restart your computer, tablet, or phone, and restart the Bluetooth pairing process from scratch following the guide above.
• Cross-Test: Try connecting the keyboard/mouse to another computer or device. If it works fine on the second device, the issue may stem from driver or system compatibility on the original device.
• Hard Reset: If the issue persists, perform a hard reset on the 2.4G or Bluetooth channels using the steps in Section 2.

For the Mouse: Make sure it is fully charged. If it still won't switch, reset the mouse's 2.4G and Bluetooth pairing. For Bluetooth mode, delete the old pairing records from your device, restart it, and try again.

For the Keyboard: Fold the keyboard to turn it off. Press and hold ESC + 3 simultaneously, then unfold the keyboard to power it on. Release the keys once all indicator lights flash rapidly, then attempt to switch channels.

To use the multi-media shortcuts, such as volume control and brightness, press the FN + ESC keys first to enable the FN lock mode. Once locked, pressing the top row keys will trigger their respective media functions directly.

Important System Compatibility Note: The XKM01 Pro keyboard is fully compatible with macOS when connected via Bluetooth. However, if you connect via the USB Receiver (2.4G Mode), certain macOS-specific shortcut functions may not be fully supported. We highly recommend using Bluetooth mode when operating on a Mac.

• Restart your device: A simple system reboot can often clear up minor driver communication glitches.
• Clean the scroll wheel: Dust or debris trapped inside can block the optical sensor. Wipe the wheel with a lint-free cloth slightly dampened with rubbing alcohol, or use a hair dryer on the COOL setting to blow out any trapped particles.
• Fully charge the mouse: Low battery levels directly impact sensor sensitivity.
• Hardware test: Connect the mouse to another computer to determine if the issue is hardware-related.

Yes. If you have lost your original receiver, you can purchase a universal replacement directly from our official website:

Click here to buy a Universal USB Receiver.