FAQ - EM03 Trackball Mouse
About Connection
- For 2.4G mode (please make sure the mouse is currently in 2.4G mode):
- Press and hold the middle scroll button and the left and right click buttons simultaneously for 5 seconds until the 2.4G indicator light (channel indicator light 1) flashes.
- Insert the 2.4G USB receiver into your device, and the mouse will connect to your device automatically.
- For Bluetooth mode:
- Turn off the mouse.
- Press and hold the middle scroll button and the right-click button simultaneously while turning on the mouse. The channel 2 indicator light will flash quickly.
- Connect the mouse to your device via Bluetooth.
- Ensure the mouse is fully charged before use.
- Confirm that the mouse is in the correct mode by checking if the corresponding connection channel light is flashing.
- If you are using the USB dongle to connect the mouse:
- Unplug and re-plug the USB dongle into a different USB port.
- Try using a different USB port to rule out any potential issues.
- If you are connecting the mouse via Bluetooth:
- Delete the mouse Bluetooth from your device's Bluetooth listing.
- Restart your device and initiate the pairing process again.
- Test the mouse by connecting it to other devices to determine if the issue persists.
If the problem persists, please refer to the 'How to re-pair the mouse with the USB dongle and reset the mouse Bluetooth?' steps to re-pair and reset.
- Ensure that the mouse is fully charged
- Please refer to the 'How to re-pair the mouse with the USB dongle and reset the mouse Bluetooth?' steps to re-pair and reset.
About Trackball
- Fully charge the mouse and clean the trackball and inner white rollers by ejecting them.
- For USB dongle connection, unplug and re-plug the USB dongle.
- For Bluetooth connection, delete the mouse Bluetooth from your device's listing, restart the device, and re-pair the mouse.
- Try connecting the mouse to other devices to check if the issue persists.
About Charging
- Use the charging cable that came with the mouse. The mouse can only be charged with USB A to USB C charging cables.
- Try connecting the charging cable to a USB port on your computer. The mouse requires a charging interface with a 5V output to charge, and the USB port on the computer is the recommended choice.