FAQ - XKM03 Combo
About connection
- Charge the keyboard fully.
- Delete the keyboard Bluetooth in your device's Bluetooth listing, restart and repairing. (Bluetooth connection steps: press and hold the Fn+Q/W/E for 3-5 seconds until the Bluetooth indicator light flashes rapidly, indicating that the keyboard has entered Bluetooth pairing mode).
- Attempt to connect the keyboard to another device via Bluetooth to see if it can work properly.
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