1. Re-pairing in 2.4G mode:
   • Ensure that the mouse is currently in 2.4G mode.
   • Press and hold the middle scroll button, left-click button, and right-click button simultaneously for 5 seconds until the 2.4G wireless channel indicator light flashes.
   • Insert the 2.4G USB receiver into your device, and the mouse will establish a connection with your device.
2. Re-pairing in Bluetooth mode:
   • Turn off the mouse.
   • Press and hold the middle scroll button and the right-click button simultaneously while turning on the mouse.
   • The Bluetooth channel 1 indicator light will flash quickly.
   • Connect the mouse to your device via Bluetooth.

1. Re-pairing in 2.4G mode:
   • Insert the USB receiver into your device.
   • Turn on the keyboard.
   • Press the Esc and + buttons simultaneously for 3 seconds to enter pairing mode. The USB mode indicator light should start flashing, indicating that the keyboard is in pairing mode.
   • Quickly unplug and plug in the USB receiver to complete the repair process.
2. Re-pairing in Bluetooth mode:
   • Turn off the keyboard.
   • Long press the ESC+3 buttons (Use the number 3 on the main keyboard, not the numeric keypad).
   • While holding these buttons, turn on the keyboard.
   • The Bluetooth channel 1 indicator light will flash quickly.
   • You can then choose the desired connection channel to connect the keyboard to your devices.

1. Ensure the mouse is fully charged by connecting it to a power source and allowing it to charge completely.
2. Confirm that the mouse is in the correct mode by checking if the corresponding connection channel light is flashing. This will help ensure the mouse is set to the intended mode.
3. If you are using the USB dongle to connect the mouse, try the following:
   • Unplug the USB dongle from the device.
   • Replug the USB dongle into a different USB port on the device.
   • If possible, try using a different USB port to rule out any potential port-related issues.
4. If you are connecting the mouse to your device via Bluetooth, follow these steps:
   • Delete the mouse Bluetooth pairing from your device's Bluetooth listing.
   • Restart your device.
   • Initiate the repairing process between your device and the mouse again.
5. To further troubleshoot, try connecting the mouse to other devices to determine if the problem persists. This will help identify if the issue is specific to your current device or if it occurs across multiple devices.

If the problem still persists, please refer to the re-pairing and Bluetooth reset steps provided in the user manual to re-pair the mouse with the USB dongle and reset the mouse's Bluetooth connection.

1. Ensure that the keyboard is fully charged by connecting it to a power source and allowing it to charge completely.
2. Confirm that the keyboard is in the correct mode by checking if the corresponding connection channel light is flashing. This will help ensure the keyboard is set to the intended mode.
3. If you are using the USB dongle to connect the keyboard, try the following:
   • Unplug the USB dongle from the device.
   • Replug the USB dongle into a different USB port on the device.
   • If possible, try using a different USB port to rule out any potential port-related issues.
4. If you are connecting the keyboard to your device via Bluetooth, follow these steps:
• Delete the keyboard's Bluetooth pairing from your device's Bluetooth listing.
• Restart your device.
• Initiate the repairing process between your device and the keyboard again.
5. To further troubleshoot, try connecting the keyboard to other devices to determine if the problem persists. This will help identify if the issue is specific to your current device or if it occurs across multiple devices.

If the problem still persists, please refer to the re-pairing and Bluetooth reset steps provided in the user manual to re-pair the keyboard with the USB dongle and reset the keyboard's Bluetooth connection.

1. Ensure that the mouse is fully charged by connecting it to a power source and allowing it to charge completely.
2. If the issue persists, please refer to the re-pairing and Bluetooth reset steps provided in the user manual to re-pair the mouse with the USB dongle and reset the mouse's Bluetooth connection.
   • Follow the instructions to re-pair the mouse with the USB dongle, ensuring that the mouse is in the correct mode (2.4G or Bluetooth).
   • If using Bluetooth, delete the mouse's Bluetooth pairing from your device's Bluetooth listing, restart your device, and initiate the pairing process again.

1. Turn off the keyboard, long press ESC+3 (Use the number 3 on the main keyboard, not on the numeric keypad), hold these two buttons, and turn on the keyboard till the Bluetooth channel 1 indicator light flashes quickly.
2. After that, you can choose the connection channels to connect the keyboard to your devices.

The XKM01 keyboard does not have a dedicated power button for turning it on or off. Instead, you can activate the keyboard by unfolding it and folding it back to turn it off.

1. Before using the function keys, make sure to enable the FN (Function) function by pressing the FN+ESC keys together. This will activate the function key mode.
2. Once the FN function is enabled, you can press the F1-F12 keys to access their respective functions. Each function key has a specific purpose or command associated with it, such as adjusting volume, controlling media playback, adjusting screen brightness, and more.

1. Ensure that the keyboard is fully charged by connecting it to a power source and allowing it to charge completely. A low battery can affect the performance of the keyboard.
2. If you have connected the keyboard to your device using the 2.4G USB receiver, try unplugging and replugging the USB receiver into a different USB port on your device. This can help establish a stable connection.
3. If you have connected the keyboard via Bluetooth, delete the keyboard's Bluetooth pairing from your computer's Bluetooth connection history. After deleting the pairing, restart your computer and re-pair the keyboard following the pairing instructions in the user manual.
4. If the issues persist, try connecting the keyboard to other devices to determine if the problem is specific to your current device. Connect the keyboard to a different computer or device and check if the same issues occur. This will help identify if the problem lies with the keyboard or the device itself.

1. Restart your computer and reconnect the mouse to your computer. Sometimes, a simple computer restart can help resolve connectivity issues.
2. Clean the scroll wheel by wiping it with a cloth dampened with rubbing alcohol. This can help remove any dirt or debris that may be affecting the scroll wheel's functionality. Additionally, you can use a hairdryer on a low or cool setting to blow out any foreign objects that may be stuck in the scroll wheel.
3. Ensure that the mouse is fully charged. A low battery can impact the performance of the mouse, including the scroll wheel. Connect the mouse to a power source and allow it to charge fully.
4. Try connecting the mouse to other devices, such as another computer or device, to see if the issue persists. This can help determine if the problem is specific to the mouse or related to the computer or device it was initially connected to.

1. The keyboard is fully compatible with the Mac OS system when it connects to your device via Bluetooth, but it's not fully compatible with the Mac OS system when it connects to your device with the USB dongle.
2. Please try to connect the keyboard to your device via Bluetooth to check if the problem persists or not.

The XKM01 keyboard and mouse combo both feature Type-C charging ports.

If you happen to lose the USB dongle/receiver for your XKM01 keyboard and mouse combo, you can purchase a universal USB dongle/receiver from our official website at the following link: https://www.protoarc.com/collections/all-products/products/usb-receiver

Once you have obtained the new USB dongle/receiver, you will need to re-pair both the mouse and keyboard with the new dongle/receiver. Here are the steps to follow:

1. Press and hold the middle scroll button and the left and right click buttons simultaneously for 5 seconds until the 2.4G indicator (Channel Indicator 1) light flashes.
2. Insert the new 2.4G USB receiver into your device.
3. The mouse will automatically re-pair with the new USB dongle/receiver.

1. Insert the USB dongle/receiver into your device.
2. Turn on the keyboard.
3. Press the Esc and + buttons simultaneously for 3 seconds to enter pairing mode. You should see the USB mode indicator light flashing, indicating that the keyboard has entered pairing mode.
4. Once the keyboard has entered pairing mode, quickly unplug and plug in the USB dongle/receiver.
5. The keyboard will then be repaired with the new USB dongle/receiver.

By following these steps, you will be able to successfully re-pair the XKM01 keyboard and mouse with the new USB dongle/receiver and resume their normal functionality.

The case for the XKM01 keyboard and mouse combo has dimensions of 30.5 x 14.1 x 4.1cm (12.01 x 5.55 x 1.61 inches).