FAQ - KM310

In Bluetooth Connection:

• Turn off the mouse.
• Press and hold the scroll wheel, then turn on the mouse while still holding the wheel. Release the wheel once the Bluetooth channel indicator light flashes rapidly.
• Connect the mouse to your device via Bluetooth.
• If the Bluetooth name cannot be found, please try turning your device’s Bluetooth function off and on again.

In 2.4G Mode:

• Turn on the mouse and switch it to the 2.4G channel. At the same time, press and hold the scroll wheel and both left and right buttons for 5 seconds until the 2.4G indicator light flashes rapidly.
• Insert the 2.4G USB receiver into your device (keep the mouse close to the port while plugging in the receiver). The mouse will automatically connect to the device.

In 2.4G Mode:

• Insert the USB receiver.
• Turn on the keyboard, short press the 2.4G channel button to switch to the 2.4G channel, then long press the same button until the 2.4G indicator light flashes rapidly. The keyboard is now in pairing mode.
• Once the keyboard enters pairing mode, quickly unplug and reinsert the USB receiver (keep the keyboard close to the port while plugging in).
• The keyboard and USB receiver are now re-paired.

In Bluetooth Connection:

• Turn off the keyboard. Press and hold ESC + 3 (use the number "3" on the main keyboard, not the numeric keypad). Keep holding the keys and then turn on the keyboard. The channel indicator light will flash rapidly and then stay on. You can release the keys at this point.
• Select the desired connection channel and connect the keyboard to your device.
• If the Bluetooth name cannot be found, please try turning your device’s Bluetooth function off and on again.

Charging / Low Battery Indicator Light Instructions:

• Low battery: Red light flashing
• Charging: Red light stays on
• Fully charged: Green light stays on

Troubleshooting Steps:

• Make sure you are using the original USB-A to USB-C charging cable.
• Check whether the charging indicator light turns on when charging.
• To rule out a faulty cable, try another USB-A to USB-C charging cable and connect it to a computer’s USB port for charging.

Note: Our mouse and keyboard require a 5V output charging port. A computer USB port is the best choice.

• The keyboard and mouse will automatically enter sleep mode if not used for more than 60 minutes, and the indicator light will turn off.
• To wake up the device, press any key. The indicator light will turn back on within 3 seconds, and the keyboard will resume working.

• Ensure sufficient battery power:Low battery may affect the performance of the keyboard/mouse.
• If using a USB receiver:Unplug and reinsert the USB receiver. If necessary, try a different USB port.
• If using Bluetooth:Remove the device from your Bluetooth list, restart your device, and re-pair the keyboard/mouse according to the user manual.
• Re-pair/reset if needed:If the issue persists, follow the re-pairing and Bluetooth reset steps mentioned earlier to reconnect the keyboard/mouse with the USB adapter and reset the Bluetooth connection.
• Test on another device:If the problem still occurs, try connecting the keyboard/mouse to another device to check whether the same issue appears.
• Contact customer support:If the problem continues, please reach out to our customer service team for further assistance.

• The rated charging voltage for the keyboard and mouse is 5V. We recommend charging via a computer USB port.
• Try using another Type-C cable to confirm whether the issue is caused by the cable or the keyboard/mouse itself.
• If the power indicator light does not turn on at all, please contact customer service for assistance.

• This product is compatible with our SM002 receiver.
• Please note that USB receivers are currently only shipped within the United States.
• US customers can purchase here: Sm002 Usb Receiver

• When the keyboard is connected to your device via Bluetooth, it is fully compatible with MacOS.
• When connected via a USB adapter, it is not fully compatible with MacOS.
• Please try connecting via Bluetooth to check if the issue persists.

Before using the keyboard, please make sure to set the keyboard input language to English (UK):

• Samsung Tablet Example: Settings > General Management > Samsung Keyboard Settings > Languages and Types > Manage Input Languages > Select English (UK)
• OPPO Phone Example: Settings > More Settings > Language & Input Method > External Physical Keyboard > KM310 > Keyboard Layout > Select English (UK)