FAQ — KM110-A
About Connection
Keyboard:
- Turn off keyboard → press & hold ESC + 3 → turn on while holding → light flashes rapidly then stays solid → release buttons.
- Select Bluetooth channel & connect. If Bluetooth name not found, toggle Bluetooth off/on.
- Turn off mouse → press & hold scroll wheel button → turn on → release after 3 seconds.
- Select Bluetooth channel & connect; toggle Bluetooth if name not found.
- If the keyboard doesn’t connect, restart Bluetooth or delete duplicate device names.
- Channel button allows switching between paired devices.
- Keyboard remembers last connected channel after power off/on.
- OS Compatibility: macOS only. Not compatible with Linux, Windows, or Windows-on-Mac.
- Devices before 2013 or macOS below 10.12 are not supported.
Keyboard Issues
- Unsupported: Macs before 2013 or macOS below 10.12.
- Ensure keyboard is fully charged.
- Confirm correct channel (indicator flashes appropriately).
- Delete Bluetooth record & restart device.
- Re-pair following normal pairing procedure.
- Try connecting to another device to check if issue persists.
- If still unresolved, reset Bluetooth connection.
- Charge keyboard fully (low battery affects performance).
- Delete Bluetooth history & restart Mac.
- Re-pair keyboard:
- Enter pairing mode → search → select KM110-A Keyboard.
- Try another device to confirm if issue is keyboard or system related.
Mouse Issues
- Unsupported: Macs before 2013 or macOS below 10.12.
- Ensure mouse is fully charged.
- Confirm correct Bluetooth channel mode.
- Smooth/glass surfaces may affect tracking—use a mouse pad.
- Delete Bluetooth record & restart device.
- Re-pair mouse.
- Try another device to determine issue origin.
- Restart computer & reconnect mouse.
- Clean scroll wheel with alcohol cloth; use cool air to blow debris.
- Charge mouse fully—low battery may affect scroll wheel.
- Test with another device to isolate issue.
About Charging
- Low battery: indicator flashes red until device shuts off.
- Charge via Type-C to keyboard/mouse; USB-A to computer. Indicator stays red.
- Full charge: approx. 3–4 hours → indicator turns green.
- Low battery may cause lag—charge promptly.
- If long uncharged, over-discharge may prevent power-on; charge 10 minutes or replug multiple times to activate protection IC.
Sleep Mode
- No use for 60 minutes → sleep mode.
- Press any key to wake within 3 seconds.
About Multimedia Function Keys
- Direct key presses control multimedia functions.
- F1–F12 require Fn + F-key.
About Keyboard Keys
- Disable screenshot key (Cmd + 3): macOS → System Settings → Keyboard → Shortcuts → Screenshots → disable Command + 3.
- Enable/Disable numeric keypad: Press the “Clear” key.
Support Center
We Are Here to Help
Call Us
+1 866-287-6188 (P.T: 9 AM – 1 PM / 2 PM – 6 PM)
Need Further Help?
Whitelist our domain (protoarc.com) to receive our email responses. We aim to reply to all messages within 1-3 business days.
Did Not Receive A Response?
Your message is important to us! Our team does our best to respond to every message we receive. However, these responses may go to spam folders or get rejected by the receiver’s email service provider. Please whitelist our domain (protoarc.com) so you don’t miss our emails. Thank you!