EM15 Mouse FAQ | Bluetooth & 2.4G Connection Guide

• Connection methods:

EM15 only supports 2.4G connection(USB A & Type-C receiver）

EM15 Bluetooth Version supports Bluetooth and  2.4Gconnection(Nano USB & Type-C receiver）

Sleep Mode

• When the mouse is not used for more than 60minutes, it will automatically enter sleep mode and the indicator light will turn off.
• When using the mouse again, just press any key, the mouse will wake up within 3seconds, and the lights come back on and the mouse starts working.

• Turn on the power switch to ON.
• Take out the USB /Type-C receiver.
• Press the channel switch button until the white light USB is on and enter 2.4GUSB /Type-C channel.
• lnsert the USB /Type-C receiver into your computer's USB /Type-C port.

• Turn on the power switch to ON.
• Press the Bluetooth channel switch button until the Bluetooth indicator light is on, and he mouse enters the Bluetooth channel. Long-press the channel switch button for 3-5seconds again, until the light flashes quickly, then the mouse enters the Bluetooth pairing mode.
• Turn on the Bluetooth settings on your device, search or select ProtoArc EM15, and start Bluetooth pairing until the connection is completed.

In 2.4G mode:

• Short-press the channel switch button to switch to 2.4G/Type-C mode
• Press and hold the middle scroll wheel and left and right buttons for 5 seconds until the 2.4G/Type-C indicator flashes quickly.
• Insert the 2.4G USB/Type-C receiver into the device, and the mouse will automatically connect to the device.

In Bluetooth mode:

• Turn off the mouse
• Press and hold the mouse scroll wheel and turn it on for about 5 seconds. Release it after the channel indicator flashes quickly.

• When the mouse power is low, the charging indicator and the corresponding channel indicator flash until turned off.
• Insert the Type-C charging cable into the mouse, and the red light stays on during charging.
• The charging time is about 1-3.5 hours, and the indicator light will turn green after being fully charged.
• Please use the charging cable included with the mouse to charge. If using another charging cable, please make sure it is a USB-A to Type-C cable

• Please ensure that the mouse is fully charged. A low battery can affect the performance of the mouse.
• If using a USB dongle to connect the mouse to the device, unplug and replug the USB dongle, trying a different USB port if necessary.
• If connecting the mouse to the device via Bluetooth, delete the Bluetooth name from your device's Bluetooth connection list, restart your device, and re-pair the mouse by
• following the steps in the user manual.
• If the issues persist, try connecting the mouse to other devices to check if the same issues occur, and don't hesitate to contact our customer service for assistance.

• The rated charging voltage for the mouse is 5V. It is recommended to use the computer.
• Try to change another Type-C cable to confirm whether it is a cable issue or a fault with the mouse.
• If the power indicator of the mouse does not light up at all. Please do not hesitate to contact our customer service for assistance.