FAQ - EM14
About EM14 Connection
How do I re-pair the mouse with the USB dongle?
- Press and hold the middle scroll button and the left and right click buttons simultaneously for 5 seconds until the indicator light flashes.
- Insert the 2.4G USB receiver into your device, and the mouse will connect to your device automatically.
What should I do if the mouse has connection or pairing issues?
- Ensure the mouse is fully charged before use.
- Unplug and replug the USB dongle into your device, try using a different USB port on your device.
- Attempt to connect the mouse to other devices to determine if the issue persists.
If the problem continues, please refer to the re-pairing steps mentioned earlier to re-pair the mouse with the USB dongle.
About EM14 Mouse Buttons
The scroll wheel is not functioning properly. What can I do?
- Restart your computer and reconnect the mouse to your computer.
- Try wiping the scroll wheel with a small amount of alcohol and use a hair dryer to blow out any foreign objects that may be affecting its performance.
- Ensure that the mouse is fully charged, as a low battery can impact the mouse's functionality.
- If the problem persists, try connecting the mouse to other devices to determine if the issue is device-specific.
About EM14 USB Dongle
Where to find the USB dongle after receiving the mouse?
The USB dongle is in the USB slot on the back of the mouse.
