FAQ - EM13 Mouse
For 2.4G mode (please make sure the mouse is currently in 2.4G mode):
- Press and hold the middle scroll button and the left and right click buttons simultaneously for 5 seconds until the 2.4G wireless indicator light flashes.
- Insert the 2.4G USB receiver into your device, and the mouse will connect to your device automatically.
2. For Bluetooth mode:
- Turn off the mouse.
- Press and hold the middle scroll button and the right-click button simultaneously while turning on the mouse. The Bluetooth channel 1 indicator light will flash quickly.
- Connect the mouse to your device via Bluetooth.
- Ensure the mouse is fully charged before use.
- Confirm that the mouse is in the correct mode by checking if the corresponding connection channel light is flashing.
- If you are using the USB dongle to connect the mouse:
- Unplug and replug the USB dongle into your device.
- Try using a different USB port on your device.
If you are using Bluetooth to connect the mouse:
- ● Delete the mouse Bluetooth pairing from your device's Bluetooth listing.
- ● Restart your device.
- ● Repair the mouse with your device by following the pairing instructions.
- 1. Attempt to connect the mouse to other devices to determine if the issue persists.
If the problem continues, please refer to the re-pairing and resetting Bluetooth steps mentioned earlier to re-pair the mouse with the USB dongle and reset the mouse's Bluetooth connection.
- 1. Ensure that the mouse is fully charged before proceeding with any troubleshooting steps.
- 1. Refer to the instructions provided earlier for re-pairing the mouse with the USB dongle and resetting the mouse's Bluetooth connection.
About the Mouse Buttons
- Restart your computer and reconnect the mouse to your computer.
- Try wiping the scroll wheel with a small amount of alcohol and use a hair dryer to blow out any foreign objects that may be affecting its performance.
- Ensure that the mouse is fully charged, as a low battery can impact the mouse's functionality.
- If the problem persists, try connecting the mouse to other devices to determine if the issue is device-specific.
About the USB dongle
If you have lost or misplaced the USB dongle/receiver for the EM13 mouse, you can
purchase a universal USB dongle/receiver from our official website. Please visit the following link:https://www.protoarc.com/collections/all-products/products/usb-receiver
Before using the new USB dongle/receiver, it is important to re-pair the mouse and keyboard with the new
dongle/receiver. Follow the steps below:
- Press the middle scroll button and the left and right click buttons at the same time for 5 seconds until
the 2.4G indicator (Channel Indicator 1) light flashes.
- Insert the new 2.4G USB receiver into your device, and the mouse will automatically re-pair with the new
It's important to complete the re-pairing process to establish a connection between the EM11 mouse and the new USB dongle/receiver.