FAQ - EM12 Mouse
About Connection
- Press and hold the middle scroll button along with the left and right click buttons simultaneously for 5 seconds until the indicator light starts flashing.
- Insert the 2.4G USB receiver into your device, and the mouse will establish a connection.
- Ensure the mouse is fully charged before use.
- Unplug and replug the USB dongle into your device and try using a different USB port on your device.
- Attempt to connect the mouse to other devices to determine if the issue persists.
If the problem continues, please refer to the re-pairing steps mentioned earlier to re-pair the mouse with the USB dongle.
About the Driver
Please download the driver for the EM12 mouse on our official website:
We only have the EM12 driver for Windws system right now.
About the Mouse Buttons
- Restart your computer and reconnect the mouse to your computer.
- Try wiping the scroll wheel with a small amount of alcohol and use a hair dryer to blow out any foreign objects that may be affecting its performance.
- Ensure that the mouse is fully charged, as a low battery can impact the mouse's functionality.
- If the problem persists, try connecting the mouse to other devices to determine if the issue is device-specific.
Support Center
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+1 866-287-6188 (P.T: 9 AM – 1 PM / 2 PM – 6 PM)
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