FAQ - EM03 NL
About Connection
- Turn on the power switch.
- Press and hold the middle scroll wheel and both left and right buttons simultaneously for 5 seconds until the 2.4G indicator light flashes rapidly.
- Insert the 2.4G USB receiver into your device, and the mouse will automatically connect.
- Turn off the mouse.
- Press and hold the scroll wheel, then turn on the mouse while keeping it pressed. Release the scroll wheel once the Bluetooth channel indicator light starts flashing rapidly.
- Connect the mouse to your device via Bluetooth.
About Charging
- When the battery is low, the charging indicator will flash red until it turns off.
- Insert the Type-C charging cable into the mouse; the indicator light will stay red while charging.
- Charging takes about 1–3.5 hours, and the indicator light will turn green once fully charged.
About DPI Setting
- The default DPI setting is 400. Press the DPI button to adjust the cursor sensitivity.
- The indicator light will flash once for 200 DPI, twice for 400 DPI, three times for 800 DPI, four times for 1200 DPI, and five times for 1600 DPI.
- This product is compatible with our SM002 receiver, but please note that the USB receiver is currently only shipped within the United States.
- For U.S. customers, please click the link below to purchase: https://www.protoarc.com/products/sm002-usb-receiver
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