FAQ - EKM04 & EKM04 A

EK04: Keyboard + Number Pad

EKM04: Keyboard + Number Pad + Mouse

EKM04 A: Keyboard + Mouse

The product only supports Windows systems.

No, they don't support bluetooth connection, they only support 2.4GHz wireless connection and the products share one USB-A receiver.

‒ Please fully charge the keyboard/mouse/number first, because low power may influence the performance of the product.

‒ Unplug and replug the USB receiver, try a different USB port.

‒ Attempt to connect the keyboard/mouse/number to another device via USB to see if it can work properly.

If the issue persists, re-pair the keyboard with the USB dongle.

‒ Insert the USB receiver;

‒ Turn on the keyboard, and press Esc and + buttons for 3 seconds to enter pairing mode (Use the + on the main keyboard, not on the numeric keypad), if you see the USB mode indicator light flashing, then the keyboard has entered the pairing mode.

‒ Once the keyboard has entered the pairing mode, quickly unplug and plug in the USB receiver.

‒ And there we repaired the keyboard with the USB receiver.

If the issue persists, re-pair the mouse with the USB dongle.

‒ Press the middle scroll button and the left and right click buttons at the same time, and wait for 5 seconds till the 2.4G indicator light flashes.

‒ Insert the 2.4G USB receiver into your device, the mouse will connect with your device then.

Sorry, but we currently do not sell the USB receiver for this product separately.

Before utilizing the function keys, please follow these steps:

1. Press the FN+ESC keys together to activate the FN function on the keyboard.

2. Once the FN function is enabled, you can press the F1-F12 keys to access their respective functions.

No, all keys on the mouse are not programmable.

‒ Ensure that the keyboard is fully charged, as low battery levels can affect its performance.

‒ Unplug and replug the USB receiver into a different USB port on your device.

‒ Try connecting the keyboard to other devices to determine if the problem persists.

1. Restart your computer and reconnect the mouse to your computer. Sometimes, a simple restart can resolve any temporary connection or software-related issues.

2. Try cleaning the scroll wheel to remove any debris or dust that may be affecting its functionality. You can do this by wiping the scroll wheel with a small amount of rubbing alcohol and using a hairdryer to blow out any foreign objects that may be lodged in the wheel.

3. Ensure that the mouse is fully charged, as a low battery level can impact its performance. Connect the mouse to a power source and allow it to charge completely.

4. If the issue persists, try connecting the mouse to other devices to determine if the problem is specific to your current computer. This will help determine if the mouse or the computer is causing the problem.

1. When the battery is low, the low battery red indicator starts flashing until the keyboard/numberpad/mouse turns off.

2. Plug theType-C port into the keyboard/numberpad/mouse and the USB-A port into the computer to charge.The red indicator light stays on while charging.

3. It takes 2-3 hours to fully charge. The indicator light turns green when fully charged.

1. Confirm whether the original USB A to USB C charging cable is being used.

2. Confirm if the charging indicator lights up during charging.

3. To rule out the issue with the charging cable, please replace it with another USB A to USB C charging cable and plug it into a computer's USB port to charge the product. (Our mice and keyboards require a charging interface with an output of 5V, and the computer's USB port is the best option.)