Accessories & Compatibility Policy

Official Compatibility

Users are advised to use only authorized or recommended accessories. The Company assumes no legal responsibility for any damage, loss of performance, or safety issues caused by third-party, non-certified accessories (including but not limited to power adapters, cables, and converters).

Compatibility Risks

Users must verify technical specifications before operation. Operating the device in non-compatible software/hardware environments may lead to system errors or limited functionality.

Software Lifecycle

Following the discontinuation of a smart hardware product, related software and cloud services enter a "Maintenance Phase." The Company strives to sustain basic functionality but does not guarantee continued compatibility with future OS updates or third-party software.

Proper Installation and Safe Usage Statement

Installation Standards

Users must carefully read the enclosed User Manual and Installation Guide before use. For equipment requiring specific installation conditions, the warranty will be void if product damage occurs due to:

  • Failure to follow the manual's step-by-step instructions.
  • Unauthorized installation by non-professional personnel.
  • Forced self-assembly.
Specific Misuse Scenarios

The Company is not liable for damages occurring under the following conditions:

  • Office Furniture: Exceeding the rated weight capacity; forcibly moving items on uneven surfaces; or exposure to extreme environments (high temperature, high humidity, or outdoor use) leading to deformation or corrosion.
  • Electronic Products: Circuit damage caused by non-original charging equipment; liquid spills; or damage resulting from drops/falls.
Safety Warnings

The user assumes full legal responsibility for any property damage (e.g., furniture destruction, circuit burnout) or personal injury (e.g., burns, electric shock) resulting from failure to follow safety warnings, including but not limited to:

  • Overloading or exceeding capacity.
  • Connection to incorrect voltage.
  • Placement in inappropriate temperature/humidity environments.
  • Obstructing ventilation or cooling vents.
Duty of Warning

Safety operating instructions are included with the product. By commencing use of the product, the user is deemed to have fully understood the potential risks outlined in the manual. The Company shall not be held liable for any consequential or incidental damages arising from non-standard operation.

Material Specifications & Allergy Disclaimer

Material Compliance

Our products are manufactured in strict accordance with industry environmental and safety standards (such as RoHS, REACH, etc.). The materials used (e.g., ABS plastic, silicone, synthetic leather, metal coatings) are generally safe for the vast majority of users.

Individual Sensitivity Notice

Due to physiological differences, a very small number of users may experience skin allergies to specific materials (such as natural rubber, specific metal components, or surface coatings). These instances are considered unforeseeable individual reactions rather than product quality defects.

Usage Recommendations
  • Pre-purchase Inquiry: If you have a known allergy to specific materials, please consult our customer service to verify product compositions before purchasing.
  • Immediate Cessation: If redness, swelling, itching, or any skin discomfort occurs during initial use, please stop using the product immediately and consult a medical professional.
Disclaimer of Liability

The Company assumes no legal responsibility or compensation obligations for allergic reactions (including medical expenses or loss of earnings) caused by:

  1. Use of the product despite a known history of allergies.
  2. Individual idiosyncratic physical reactions.
Returns & Exchanges

Requests for returns due to allergies must be submitted within 7 days of receipt, provided the product remains in pristine condition. If the product shows visible signs of use or exceeds the standard return period, the Company will only provide technical consultation or a partial refund/depreciation-based solution.

Unauthorized Disassembly

For your safety and to ensure optimal product performance, please do not attempt to open or repair the product yourself. Any unauthorized disassembly, modification, or attempted repair will be deemed a waiver of your warranty rights. The Company will not provide free warranty services for hardware damage, performance degradation, or safety risks caused by self-disassembly. All associated repair costs shall be borne solely by the user.

Discontinued Products (EOL)

If a damaged product is confirmed to be discontinued and spare parts are unavailable, ProtoArc reserves the right of final decision regarding the following options:

  • Product Replacement Scheme: We may offer a replacement product of equivalent functionality or superior performance. The market value adjustment for the replacement product typically ranges between 10% - 20% of the original product’s value.
  • Depreciation-Based Refund: If no suitable replacement is available, ProtoArc will issue a pro-rated refund based on the original purchase price (proof of purchase required) and the duration of use.
  • Warranty Continuity: The warranty period for the replacement product will inherit the remaining balance of the original product's warranty. The warranty period will not be reset or restarted upon replacement.
ProtoArc - A Workspace for Wellness.