FAQ - EM18

About Connection & Troubleshooting

What should I do if the mouse disconnects, lags, or fails to connect?

If you experience tracking issues or connection drops, please try the following steps:

  • Check the Battery: Ensure the mouse is fully charged before use.
  • Confirm the Mode: Check the channel indicator light at the bottom of the mouse. Make sure it is set to the correct mode and is flashing, which indicates pairing mode.
  • Troubleshoot USB Receiver (2.4G Mode): Unplug the USB receiver and plug it back in, then try a different USB port on your device.
  • Troubleshoot Bluetooth Connection: Remove/Forget the mouse from your device's Bluetooth list, restart your computer or mobile device, and follow the pairing guide to re-establish the Bluetooth connection.
  • Cross-Device Test: Try connecting the mouse to another device to determine if the issue is with the mouse itself or specific to your original device.
  • Reset the Mouse: If none of the above steps work, refer to the manual for re-pairing or resetting Bluetooth instructions.
Why can't I switch connection channels using the switch button?

First, ensure the mouse has sufficient battery power.

If you still cannot switch channels, please refer to the manual's detailed instructions on re-pairing the USB Receiver and resetting the Bluetooth Connection.

About Buttons & Functions

How do I adjust the DPI (Cursor Sensitivity)?

Press the DPI button on top of the mouse to cycle through the three sensitivity levels: 1000 / 1600 / 2400 DPI.

Indicator Lights:

  • 1000 DPI: Red light flashes once
  • 1600 DPI: Red light flashes twice
  • 2400 DPI: Red light flashes three times
Is the scroll wheel "free-spinning" or "tactile"?

The scroll wheel features a tactile (ratchet) design, which feels like turning gears. It does not support frictionless, free-spinning scrolling.

What should I do if the scroll wheel malfunctions or works abnormally?
  • The Restart Method: Restart your computer and reconnect the mouse.
  • The Cleaning Method: Wipe the scroll wheel gently with a small amount of rubbing alcohol, and use a hair dryer on the cool air setting to blow out any dust or debris trapped inside.
  • Check Battery Power: Low battery can degrade scroll wheel performance. Please make sure the mouse is fully charged.
How do I change (reverse) the scroll wheel direction?

Windows OS:

  • Go to Control Panel > Mouse.
  • Look for a Wheel or Scroll tab in the pop-up window. Some proprietary drivers allow changes here.
  • Note: If your system settings do not have this option, you will typically need to use third-party software or modify the registry.

macOS:

  • Open System Settings > Mouse.
  • Toggle the Scroll direction: Natural switch on or off to change your preference.

About Charging

How do I know when the mouse needs to be charged, and how do I charge it?
  • Low Battery Warning: When the battery is running low, the red indicator light will flash continuously until the mouse automatically powers off.
  • How to Charge: Plug the included Type-C cable into the mouse, and connect the USB-A end to your computer's USB port.

Charging Indicators:

  • Charging: The red light stays solid.
  • Fully Charged: The light turns solid green.
  • Charging Time: A full charging cycle takes about 2-3 hours.
Does the mouse automatically turn off when not in use? How do I wake it up?

Yes, the mouse features an intelligent auto-sleep function to save power by turning off the indicator lights when idle:

Sleep Triggers:

  • 2.4G Mode: Automatically sleeps after 10 minutes of inactivity.
  • Bluetooth Mode: Automatically sleeps after 60 minutes of inactivity.
  • How to Wake Up: Simply move the mouse. It will wake up and reconnect within 3 seconds, and you can use it normally as soon as the indicator light turns on.

Quick Tip: To ensure the best experience, we highly recommend fully charging the mouse before using it for the first time. If you notice sluggish cursor movement or sudden lagging, it is usually a sign of low battery. Please plug it in to charge.

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