FAQ - EKM02 (New Version)

For 2.4G Wireless Mode:

• Turn on the mouse and switch it to 2.4G mode.
• Press and hold the Scroll Wheel (Middle Click), Left Click, and Right Click simultaneously for 5 seconds until the 2.4G indicator light starts flashing.
• Plug the 2.4G USB receiver into your device's USB port. Keep the mouse as close to the USB port as possible during this step. The mouse will automatically pair and connect.

For Bluetooth Mode (BT1 / BT2):

• Press the channel switch button at the bottom of the mouse to select BT1 or BT2.
• Press and hold the channel switch button for 5 seconds until the corresponding Bluetooth indicator light flashes rapidly.
• Open the Bluetooth settings on your device, search for the mouse name, and click to connect.

For 2.4G Wireless Mode:

• Turn on the keyboard. Short press the 2.4G channel button to switch to the 2.4G channel. If it doesn't switch, try pressing FN + 2.4G channel button.
• Press and hold the 2.4G channel button until the 2.4G indicator light flashes rapidly, indicating the keyboard has entered pairing mode.
• Plug the 2.4G USB receiver into your device's USB port. Keep the keyboard as close to the port as possible during this step. It will automatically pair and connect.

If you need to delete previous Bluetooth pairing records and reset the keyboard, follow these steps:

• Turn off the keyboard power.
• Press and hold ESC + 3 simultaneously. Make sure to use the number 3 key on the main keyboard, not the right-side numeric keypad.
• While holding these keys, turn the keyboard power back on. Keep holding until all indicator lights, including Caps Lock, 2.4G, BT1, and BT2, flash rapidly, then release the keys.
• Go to your device’s Bluetooth list to search and reconnect.

If the devices are missing from your Bluetooth list, please try the following troubleshooting steps:

• Check the Pairing Status: Ensure the indicator lights are flashing rapidly. This means the device is actually in pairing mode. If the light is flashing slowly or stays solid, your device may not find it.
• Restart Bluetooth: Turn off your computer/device's Bluetooth, wait 5 seconds, and turn it back on.
• Clear Old Pairing Records: "Forget" or remove any previous connections of this keyboard/mouse from your device's Bluetooth list, then search again.
• Switch Channels: Try switching to a different Bluetooth channel, such as from BT1 to BT2.
• Stay Close: Keep the keyboard/mouse within 1 meter / 3 feet of your device while pairing.

Most connectivity issues can be resolved by checking the environment and power supply. Please try these steps:

• Check Device Battery: If your host device, such as a PC, phone, or tablet, is below 20% battery, please charge it. Low host battery can cause peripheral connection issues.
• Charge the Keyboard/Mouse: Low power in the keyboard or mouse can cause cursor lag, stuttering, or typing drops. Please charge them fully using your computer's USB port. A flashing red light indicates low battery.
• If using the 2.4G USB Receiver: Unplug the USB receiver and plug it into a different USB port. Double-check that both the keyboard and mouse are switched to the 2.4G channel.
• If using Bluetooth: Turn your device’s Bluetooth off and on again, then tap a key or click the mouse to re-trigger the connection.
• If the issue continues, remove the product from your device's Bluetooth list, restart your device, and re-pair from scratch.

• Use the Type-C cable included in the package to connect to the keyboard or mouse.
• Plug the USB-A end of the cable into your computer's USB port or a standard 5V power adapter.

• Solid Red Light: Charging in progress.
• Solid Green Light: Keyboard is fully charged.
• Light Turns Off: Mouse is fully charged.

• Charging Time: It takes about 2–3 hours for a full charge.
• Low Battery Alert: A flashing red light indicates the battery is running low.

Note: To avoid performance issues like cursor lag or typing disconnections, please charge the device as soon as the red light starts flashing.

Yes, it features an intelligent power-saving sleep mode to extend battery life:

• Keyboard Sleep Mode: Automatically enters sleep mode after 10 minutes of inactivity on 2.4G, or 30 minutes on Bluetooth. Press any key to wake it up.
• Mouse Sleep Mode: Automatically enters sleep mode after 10 minutes of inactivity on 2.4G, or 30 minutes on Bluetooth. Move the mouse or click any button to wake it up.

There is a dedicated DPI switch button on top of the mouse. Press it to cycle through three sensitivity levels: 1000 - 1600 - 2400 DPI, allowing you to customize the speed for work or casual use.

You can toggle the behavior of the top row of keys by pressing FN + ESC:

• FN Lock OFF (Default): Pressing the top row directly triggers Multimedia Functions, such as volume control or brightness. To use standard F1–F12 functions, you must press FN + F1–F12.
• FN Lock ON: Pressing the top row directly triggers standard F1–F12 functions. To use multimedia functions, you must press FN + F1–F12.