FAQ-EM06

1. Switch the power button to the OFF position.
2. Press and hold the Middle Button (Scroll Wheel) and the Right Button simultaneously.
3. While continuing to hold both buttons, switch the mouse back ON.
4. Once the power indicator light starts flashing rapidly, release both buttons.

If your mouse loses connection or experiences instability with the 2.4G USB receiver, you can manually re-pair them using our web app.

Manual re-pairing steps:

1. Plug the 2.4G USB receiver into a USB port on your computer.
2. Open Google Chrome or Microsoft Edge.
3. Go to the ProtoArc Web HUB (https://hub.protoarc.com/).
4. Navigate to Settings and select "Pair New Receiver."
5. Follow the on-screen instructions to complete the pairing process.

Note: If you encounter issues connecting or accessing the Web HUB, ensure the receiver is fully plugged in and that you are using Chrome or Edge.

Yes. Plug the USB cable into both your mouse and computer, then switch the power button to OFF. The mouse will switch to wired mode while charging simultaneously.

Important: The cable must support data transmission as well as charging to work in wired mode.

Not all USB cables support data transfer. Many aftermarket cables are charging-only cables. While these can power the mouse, they cannot transmit data, which may result in:

• Your computer not recognizing the mouse
• Wired mode not functioning
• Erratic mouse performance

If you need a replacement, make sure to use a standard USB cable that explicitly supports data transfer. For optimal performance and compatibility, we recommend using the included original cable.

When the battery runs low, the red battery indicator will flash continuously until the mouse powers off completely.

You may also notice the following signs of a low battery:

• Laggy or choppy cursor movement
• Delayed responsiveness
• Unstable wireless connection

If you experience any of these issues, please recharge your mouse.

1. Plug the Type-C end of the cable into the port on the mouse.
2. Plug the USB-A end into your computer or a compatible USB power supply.
3. The indicator light will stay solid red while charging.
4. A full charge takes approximately 3 to 4 hours.
5. Once fully charged, the indicator turns solid green.

Note: Always use a data-capable USB cable (preferably the original cable included in the box).

Press the DPI button on the mouse to cycle through sensitivity levels. The LED indicator will flash three times in the corresponding color to confirm your setting:

Yes. You can customize button mappings and DPI settings via the ProtoArc Web HUB.

• Supported Operating Systems: Windows 8–11, macOS 10.12 or later
• Supported Browsers: Google Chrome, Microsoft Edge

Note: Customization via the ProtoArc Web HUB is only supported in 2.4G Wireless Mode and Wired Mode.

If you are using a Mac, macOS requires Input Monitoring permissions for Chrome or Edge so the ProtoArc Web HUB can map custom buttons and configure settings. This is a standard system requirement and does not indicate a hardware or security issue.

How to grant permission on Mac:

1. Go to System Settings → Privacy & Security → Input Monitoring.
2. Enable the toggle next to your browser (Google Chrome or Microsoft Edge).

ProtoArc Web HUB only uses this permission to apply your custom mouse configurations; it never logs or stores your keystrokes or input data.