Return & Refund

At ProtoArc, we are committed to providing exceptional support and ensuring your satisfaction. Please refer to the guidelines below for detailed information on our Return, Refund, and Warranty processes.

Return & Refund Process

ProtoArc (protoarc.com) Trial Period Return Policy
  • Money-Back Guarantee
    Returns made within 30 days are eligible for a full refund, including the original shipping costs and handling fees (where applicable).
  • Beyond 30 Days
    The return window will close 30 days after the date of delivery. However, ProtoArc products remain protected under our Warranty Policy to provide you with continued peace of mind. Please refer to the Warranty Policy for further details.

For ProtoArc products purchased through authorized third-party stores such as Amazon or Walmart, all returns and exchanges are subject to the specific policies of the respective platform. According to these regulations, customers may return eligible products within a designated number of days upon receipt (calculated from the date of shipment).

Submit Your Request

To initiate a return, contact us via our official support email or the website contact form with the following details:

  • Proof of Purchase: Your Order ID or a receipt from an authorized dealer. (For gifts without an ID, please provide the Serial Number (SN) found on the product).
  • Reason for Return: A brief description of the issue.
  • Photos/Videos: Please attach photos or videos for quality-related claims.
  • Note: ProtoArc reserves the right to decline claims for damaged, missing, or allergy-related issues if they are reported more than 7 days after the delivery date.
Return Authorization & Shipping

Upon approval, we will issue a Return Merchandise Authorization (RMA) number.

  • Shipping Fees:
    • Defective or Incorrect Items: ProtoArc will provide a prepaid shipping label for all verified quality issues or picking errors.
    • Personal Reasons: For returns due to change of mind or accidental orders, the customer is responsible for the return shipping costs.
  • Packaging: To ensure a full refund, return the product in its original packaging, including all accessories (receivers, cables, manuals) and any promotional gifts.
  • Unauthorized Returns: Please do not send items back without prior authorization. ProtoArc reserves the right to decline responsibility for any items returned without an official RMA number.
Inspection & Refund Conditions

Returns are inspected within 2–3 business days of arrival. To ensure a smooth refund, the RMA number must be visible, the SN must match, and all parts must be included.

  • To ensure a smooth refund: The RMA number must be visible, the SN must match, and all parts must be included.
  • Important Notes:
    • Missing Parts/Damage: Costs for missing accessories or man-made damage will be deducted from your refund.
    • Missing Gifts: If promotional gifts are not returned, their official retail price will be deducted from the total refund.
Refund Method & Timeline
  • Original Payment Path: For security, all refunds are issued back to the original payment method (Credit Card, PayPal). We cannot issue refunds to alternative accounts.
  • Processing Time: Once initiated, funds typically appear in your account within 1–3 business days, depending on your bank's processing speed.

Frequently Asked Questions (FAQ)

What if my original payment account (Credit Card/PayPal) is now closed or inactive?
Due to Anti-Money Laundering (AML) security protocols, we are strictly required to issue refunds back to the original payment method.
First Step: Please contact your bank or PayPal support to discuss how they manage incoming funds for closed accounts. They usually have a process to redirect the funds to your active account or issue a check.
Next Step: Once you have confirmed the alternative arrangement with your financial institution, please notify us so we can proceed with the refund.
Please Note: We cannot issue a refund to a new or different card/account that was not used for the original purchase.

My order was placed a long time ago (over 180 days). Can I still get a refund?
Most payment gateways (like PayPal or Credit Card processors) automatically close the "Return to Original Path" channel after a certain period (typically 180 days). If your order has exceeded this timeframe and the automated system is blocked, our support team will work with you to find a compliant manual solution in accordance with current financial regulations and our internal audit requirements.

Can you send my refund via a private wire transfer or a different app?
No. To ensure security and compliance, all refunds must be triggered directly through our official system’s "Refund" button linked to your original order. We do not accept requests for private transfers, wire transfers, or third-party payment apps outside of the original transaction platform.