Mice

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Frequently Asked Questions (FAQ) about Mice

How does the multi-device switching work on ProtoArc mice?

Most of our mice can connect to up to three devices at the same time with Bluetooth or a 2.4G USB receiver. And you can quickly switch between your laptop, tablet, or PC by pressing the easy-switch button on the mouse.

Are ProtoArc mice compatible with macOS?

Yes, all ProtoArc mice work with macOS. But the standard forward and back side buttons may not work on macOS because of the system. All other buttons and scrolling work fine.

What are the benefits of a vertical or trackball mouse?

Mice with a special shape, like our vertical and trackball mice, help reduce muscles fatigue. A vertical mouse helps you hold it in a natural "handshake" way to put less stress on your wrist. And a trackball mouse reduces arm and shoulder movement, so it is good for tasks that need careful control and for users with little desk space.

Can I customize the buttons on my mouse?

Our mice are ready to use out of the box, so you usually cannot change what the buttons do. They have set functions like forward/backward and DPI adjustment with default settings.

What is DPI and how can I adjust it?

DPI (Dots Per Inch) adjusts the speed and sensitivity of your mouse cursor.. All our mice have a dedicated DPI button you can press to cycle through different settings .. You can press it to switch between different sensitivity levels (like 1000/1600/2400) and find the best speed for your task.

How long does the battery last on a single charge?

Battery life is different for each model and how you use it. Usually, our mice that you can charge last for 1 to 1.5 months with daily use. But using things like RGB lighting uses more power, so the battery might only last for 1 to 2 weeks.

My mouse is lagging or not connecting. What should I do?

First, make sure your mouse is fully charged. If you are using the 2.4G USB receiver, try plugging it into a different USB port. If you are using Bluetooth, try taking the mouse off your device's Bluetooth list and pairing it again.

Q8: How do I clean my trackball mouse?

You can easily push out the trackball from the back of the mouse with a finger or pen. After you take it out, you can clean the ball and the small parts inside with a soft cloth that does not leave fluff, so it will move smoothly.

Do the mice have a silent click feature?

Yes, most of our mice have a quiet click. This makes the click sound more than 90% quieter. So you can work or browse in quiet places like libraries or offices without disturbing others.