FAQ - EM12 Mouse

About Connection

  • Press and hold the middle scroll button along with the left and right click buttons simultaneously for 5 seconds until the indicator light starts flashing.
  • Insert the 2.4G USB receiver into your device, and the mouse will establish a connection.
  1. Ensure the mouse is fully charged before use.
  2. Unplug and replug the USB dongle into your device and try using a different USB port on your device.
  3. Attempt to connect the mouse to other devices to determine if the issue persists.

If the problem continues, please refer to the re-pairing steps mentioned earlier to re-pair the mouse with the USB dongle.

About the Driver

Please download the driver for the EM12 mouse on our official website:


We only have the EM12 driver for Windws system right now.

About the Mouse Buttons

  1. Restart your computer and reconnect the mouse to your computer.
  2. Try wiping the scroll wheel with a small amount of alcohol and use a hair dryer to blow out any foreign objects that may be affecting its performance.
  3. Ensure that the mouse is fully charged, as a low battery can impact the mouse's functionality.
  4. If the problem persists, try connecting the mouse to other devices to determine if the issue is device-specific.